Phoenix Hotel - London

ex. Best Westen

1-8 Kensington Gardens Square, London, United Kingdom, W2 4BHshow map
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Rooms and Guests
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Highlights
8
FabulousBased on  262 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Hotels Recommended by Guests in United Kingdom

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Overview

The 3-star Phoenix Hotel offers a traditional accommodation in 125 rooms. Renovated in 2004, the hotel features imperial architecture.

Its location next to an underground station allows to see a college, a palace and monuments in London. The venue is set within 5 km from London city center.

There are shopping places, such as shopping centers, a market and designer boutiques nearby.

The hotel provides easy access to Buckingham Palace and Hyde Park, lying within 250 meters of Queensway subway station. London City airport can be reached within 25 minutes' drive.

Rooms

Phoenix Hotel features rooms with a standard interior that come with individual climate control, satellite television, central heating, a personal safe and a dressing area for a pleasant stay in London. For more comfort a bathtub, a hairdryer and complimentary toiletries are provided.

Eat & Drink

Guests are offered a continental breakfast served in the dining room. The large restaurant serves fresh meals. At the small lounge bar guests will enjoy a selection of tea and coffee. Chinese, European and British specialties are served at Four Seasons Chinese Restaurant, which is 150 meters away.

Services

Guests at Phoenix Hotel are offered to use a safety deposit box, parking and a luggage storage as well as 24-hour room service, laundry and housekeeping.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Number of floors:   4.  Number of rooms:   125.

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Facilities
Wi-Fi
Parking
Luggage storage
24-hour services

Late check-in/ -out

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Coffee/Tea in lobby

Restaurant buffet

Laundry
TV

Internet television

Elevator

Lift

Services

  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wake up service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Bar/ Lounge area
  • Coffee/Tea in lobby
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Paid babysitting/ Child services

Spa & Leisure

  • Leisure/ TV room

Room features

  • Air conditioning
  • Central heating
  • Mini-bar
  • Living room
  • Dressing area
  • Tea and coffee facilities
  • Mirror
  • In-room desk
  • Rollaway beds

Bathroom

  • Bathroom
  • Bath/ Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Internet television
  • Paid films
  • Direct dial telephone
  • Plug adaptor
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 12 pmFREECheck-outuntil 2 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Paddington StationPaddington Station3000 ft
The Kufa GalleryThe Kufa Gallery700 ft
Flow GalleryFlow Gallery1700 ft
BayswaterBayswater400 ft
QueenswayQueensway1000 ft
Royal OakRoyal Oak2000 ft
Notting Hill Gate StationNotting Hill Gate Station2300 ft
Lancaster GateLancaster Gate3000 ft
Paddington (H&C)Paddington (H&C)3000 ft
Whiteleys Whiteleys 500 ftWhiteleys Centre Queensway Bayswater
BayswaterBayswater600 ft LondonEngland
Diana Princess of Wales Memorial Playground Diana Princess of Wales Memorial Playground 1700 ftnext to her Kensington Palace home
Notting HillNotting Hill2700 ft London W2England
Notting Hill CoronetNotting Hill Coronet2700 ftNotting Hill Gate, London
KensingtonKensington3000 ft
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Four Seasons Chinese Restaurant - BayswaterFour Seasons Chinese Restaurant - Bayswater500 ft84 Queensway, Bayswater
Le Cafe AnglaisLe Cafe Anglais400 ft8 Porchester Gardens
Santorini RestaurantSantorini Restaurant500 ft10-12 Moscow Road
Scotch Steak HouseScotch Steak House400 ft117-119 Queensway
Bella Italia - Queensway 108Bella Italia - Queensway 108400 ft108-110 Queensway
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London ZooLondon Zoo2.1 mi
Paddington StationPaddington Station4000 ft
Euston StationEuston Station2.7 mi
Charing Cross StationCharing Cross Station2.7 mi
British MuseumBritish Museum2.7 mi
Hyde ParkHyde Park1.0 mi
The Royal Albert HallThe Royal Albert Hall1.0 mi
Leicester Square StationLeicester Square Station2.6 mi
Embankment StationEmbankment Station2.9 mi
Kensington PalaceKensington Palace3100 ftKensington Gardens
Paddington StationPaddington Station3100 ftPraed St
Little VeniceLittle Venice3200 ftRegent's park
Regent\'s CanalRegent\'s Canal3300 ft42 Blomfield Road
Paddington WatersidePaddington Waterside3300 ft63-65 North Wharf Road
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Getting around
Airports
Northolt (NHT)10.3 mi
London City Airport (LCY)10.3 mi
Train
Paddington Station3300 ft
Underground
Bayswater700 ft
Queensway1400 ft
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Reviews
7.8
FabulousBased on  262  reviews

Rating by category:

9.3
Location
9.0
Rooms
8.0
Service
7.7
Dining
  • 10.0
    Exceptional

    This hotel is very good because is near the tube but in the night you can sleep very well...The breackfast is fantastic and all is beautiful. In next holiday i ll come back very sure !!! Bye bye London..

    Nothing.

  • 7.8
    Fabulous

    clean, cosy, convenient

    -

  • 9.2
    Superb

    Helpful staff, clean comfortable rooms and a very tasty breakfast.

    Nothing!

  • 8.2
    Fabulous

    Nice easy location, great price and nice and clean

    Bed was little small, room also but ok for the price paid

  • 7.4
    Very good

    £60 per night including breakfast was very reasonable at Easter in London. The staff were (mostly) very pleasant and polite. The rooms were clean and tidy. The hotel is located in Bayswater, which is central and convenient. I've stayed many times before and never really had any problems.

    A certain member of staff had a rather snappy attitude. I don't think she meant to be rude but she came across very badly whenever I asked for something. Everyone was else was fine. Also, for some reason when storing a bag, there was no record of who it belonged to. Anyone could take what they wanted.

  • 5.8
    Guest rating

    The people there are friendly and helpful. The wifi was genuinely free which is great and the person on reception asked me if i'd need it and gave the login password etc. which was proactive rather than discovering i'd need it and have to go back to reception (often the case) but it was not that easy to log into using ipad. The location was fine. Very close to Bayswater, and plenty of local shops.

    The mattress on the bed was collapsed on one side rendering it unfit for purpose. I was staying on my own but kept finding myself rolling down onto the crushed side. It would be funny if I didn't need to get any sleep. To go into the bathroom there was a 1"or slightly less step up which I kept stubbing my toe against.. And tripped over when I was wearing my shoes. I expect every guest staying there has experienced the same and wouldn't be surprised if someone has stumbled forward into the metal bath. The shower over the bath functioned but not as a shower. The shower head was basically an elevated tap! All this was fed back to the hotel on the questionnaire I have given them my email and asked for a refund.. I wait.

  • 9.2
    Superb

    Our room was spotless and reasonably spacious (for London) with pleasant decor and a very comfortable bed. Lovely view onto the square. the staff were pleasant and efficient. Toiletries, and the tea and coffee things were kept well topped-up. I'd definitely make a return visit here.

    The breakfast room was a bit functional - a long narrow basement area that got a bit crowded, but the fare was good, and it wasn't a dealbreaker.

  • 6.6
    Good

    free wifi, bar and lounge downstairs, room very quiet

    breakfast was very ppor (and clearly very cheap...), not even enough tables so guests had to queue...

  • 7.0
    Very good

    the room is small but clean, the bedroom was cleaned evry morning during my stay. the staff are very helpful,they kept my suitcase in the storage room after i checked out

    single bedroom very small and the bathroom can do with being updated. breakfast just ok

  • 7.0
    Very good

    conveinet location friendly staff

  • 8.2
    Fabulous

    Staff @ reception were attentive - our room was extremely hot and heating was centrally controlled so we couldn't operate it from the room. Receptionist turned off heating and our 2nd night was much more comfortable.

    Room too hot but rectified immediately we asked for heating to be turned off - central control only.

  • 7.8
    Fabulous

    The room was comfortable and clean. The walls were well sound-proofed and we had a quiet night. The breakfast was adequate.

  • 9.6
    Exceptional

    I asked for a quiet room and got one. Zero noise, except for that of doors closing in the corridor, which is unavoidable. This is the quietest hotel I have found in London, after many tries, and I will definitely return. Also, the reception staff are all exceptionally pleasant and obliging.

  • 8.2
    Fabulous

    It is very central, the stuff are very nice and helpful. The services are good

    Rooms are a bit small and a bit noisy

  • 7.4
    Very good

    Room was comfortable, warm and quiet. The location is really good with being only minutes away from both Bayswater and Queensway Tube (just a few shops apart from each other).

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Highlights
8
FabulousBased on  262 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Hotels Recommended by Guests in United Kingdom

Use Badge
Good to know
Check-infrom 12 pmFREECheck-outuntil 2 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Northolt (NHT)10.3 mi
London City Airport (LCY)10.3 mi
Train
Paddington Station3300 ft
Underground
Bayswater700 ft
Queensway1400 ft
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room